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Terms & Conditions
Return/Cancellation Policy
Because all orders are built to order, Cubicle.com does not offer any returns on delivered products. Although we cannot ensure that cancellations will be possible, if you would like to cancel your order prior to shipment, please email us to determine if we are able to do so.
Shipping & Delivery Policy
Cubicle.com offers free shipping on cubicle workstations anywhere in the contiguous 48 United States for all orders. There will be additional charges for shipping to outside the contiguous 48 United States. Parts orders may also incur an additional shipping charge.
Cubicle products require special handling, all orders ship via Truck Freight. Our products are shipped on wood pallets and will be boxed or shrink wrapped, and banded.
Our Standard Delivery Service includes tailgate delivery, which will require a commercial loading dock at the customer location. This option is included in the cost of your cubicles. If your location does not include a commercial loading dock, then we offer Lift Gate Delivery Service at a small additional fee. With this service, our freight company will use a lift gate on the back of the truck to unload your pallets to the ground level.
Inside delivery is not included. If you would like to be notified on the morning of the delivery, please request our Call Ahead Service. These additional services are available for a fee. Please inquire for pricing on any non-standard services.
After your order has shipped out, you will receive an email from us containing shipment-tracking information. When your order arrives, please check the shipment for damage, note any damage on the freight carrier’s paperwork and contact Cubicle.com with the details - provide pictures whenever possible. Cubicle.com will reship any damaged or missing products as soon as the full measure of damage or missing items has been determined. All damage or missing items must be reported, in writing, to Cubicle.com within 14 business days of receiving your order.
Product Warranty Information
See our website for product warranty information. A link is provided below. http://www.cubicle.com/cubicle-warranty.asp
Installation
The Cubicle.com cubicles are very easy to install, and only require light carpentry skills. However, some most customers prefer not to have to do perform the installation themselves and Cubicle.com can provide turnkey cubicle installation and project management services. Your cubicles will be installed by professional installers, which include the removal of all packaging material from your location.
For installation requirements, please contact your customer service representative for a custom quote. For cubicles that include an electrical system, the customer will be responsible to provide a licensed electrician to connect our electrical feed to the building power.
Representation of Products
Whilst we take every effort to represent our products accurately, they are all produced to order and may vary slightly in appearance as compared to images on our website.
Desktops
The shade and finish of the desktops may vary slightly from the photographic images you will see on our website.
Fabric
Shade may vary slightly from those shown in samples and in photographic images on our website.
Colors
The reproduction of colors on our website is as accurate as photographic and publishing processes will allow. Please note there may be variations in colors dependent on the calibration and settings of individual screens.
Pricing
All Pricing is in U.S. Dollars ($)
Privacy
We take your privacy seriously and promise not to pass on any personal information including, name, address, email, telephone number and credit card information to third parties. You may occasionally receive our newsletter or an email with special offers.
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Email: sales@cubicle.com
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